Back to top

Portal Access

  1. MultiFactor Authentication

  2. Please note, to protect your sensitive data, Thomson Reuters has implemented a Multi Factor Authentication requirement for all accounts.

    Download and install the app to your mobile device

    The steps to download and install the Thomson Reuters Authenticator vary depending on your device's operating system. 

    Steps for Apple iOS devices

    1. On your iOS device, tap the App Store icon on your home screen.  Show me.
    2. In the App Store, tap the Search button and enter "Thomson Reuters Authenticator" in the search bar. Show me.
    3. After locating the app, tap the Install button on the app's page, then follow the prompts to download and install the mobile app on your device. Show me.
    4. Once the installation is complete, the Install button changes to Open. Tap Open to launch the Authenticator app on your mobile device. Show me.
    5. The app displays an "Authenticator would like to send you notifications" prompt. Tap Allow to enable this permission, which allows the Authenticator app to display sign-in requests on your device. Show me.
    6. With notifications enabled and the app open, you are ready to add an account. Tap Settings and then tap Add an Account. Show me.
    7. The app displays a prompt requesting access to your device's camera. Tap Allow to enable this permission, which enables the Authenticator app to scan the QR code that's necessary to pair your device with your account. Show me.
    8. Once the app is installed and notifications and camera permissions are enabled, complete the MFA setup wizard to  enable MFA for your account and pair your mobile device with your login credentials.

    Steps for Android devices

    1. On your Android device, tap the Play Store icon on your home screen. Show me.
    2. In the Play Store, tap the search button and enter "Thomson Reuters Authenticator" in the search field. Show me.
    3. After locating the app, tap the Install button on the app's page, then follow the prompts to download and install the mobile app on your device.  Show me.
    4. Once the installation is complete, the Install button changes to Open. Tap Open to launch the Authenticator app on your mobile device. Show me.
    5. In the Authenticator app, tap Settings and then tap Add an Account. Show me.
    6. The app displays a prompt requesting access to your device's camera. Tap Allow to enable this permission, which allows the Authenticator app to scan the QR code that's necessary to pair your device with your account.  Show me.
    7. Complete the MFA setup wizard to  enable MFA for your account and pair your mobile device with your login credentials.

    Note: The timing and wording of the permissions prompts varies depending on the type of mobile device, your device's operating system, and the version of the mobile app. The required permissions are described below.